Fluently bilingual, Claude’s academic background includes studies in both Business Administration and Aviation Sciences (Commercial Pilot) and Dispute Resolution Law.

Combined with over 30 years of solid business experience, he is an accomplished mediator and arbitrator, with 20 years of full-time civil/commercial mediation, arbitration and fact-finding practice, including matters of employment/workplace, finance, accounting, intellectual property, code of conduct reviews, mergers and acquisitions, contract issues, insurance, and transportation. Claude has been appointed to several prominent mediation and arbitration rosters, and one of his arbitration decisions has been published in the 2007 Canadian Patent Reporter. His practice has included review/adjudication/appeals of several hundred disability/injury/insurance matters and is approved as a workplace specialist for the Federal Government. He is also an approved arbitrator by the Province of Québec to conduct arbitrations under the New Home Warranty Plan. He is also very familiar with GAAP (Generally Accepted Accounting Principles).

Claude leads a Quebec-based full-service Conflict Resolution firm, capable of helping maximize the post-COVID19 business recovery, in a financially viable way. Visit Claude’s website here.

Claude has authored and published close to 30 papers, articles, and media events on Dispute Resolution, and has taught/co-taught a number of courses and seminars, and has mentored several new mediators to the profession.

Claude initially trained as a Mediator and Arbitrator with the Quebec National and International Commercial Arbitration Centre and has earned a Masters Degree in Dispute Resolution Law, and his designations as Chartered Mediator and Chartered Arbitrator.

Mediation Rosters

• Roster Mediator, Ontario Mandatory Mediation Program – Toronto/Ottawa/Windsor
• Member of Walkerton Mediator Roster
• Federal Department of Justice – Resolution Neutral
• General Insurance Ombudservice
• Canadian Human Rights Commission
• Canadian Portfolio Management Association of Canada
• Office of the Independent Police Review Director (OIPRD)
• Ombudservice Life & Health Insurance (OLHI)

Arbitration Rosters

• Canadian Internet Registration Authority
• KPMG – Ontario/Quebec Workplace Arbitrator Panel
• Financial Services Company Dispute Roster
• Canadian Human Rights Commission
• Canadian Portfolio Management Association of Canada
• Canadian Transportation Agency
• Major Insurance Company Misrepresentation Dispute Arbitrator
• American Commercial Dispute Resolution Centre
• ADR Chambers
• Tribunal Appointment: Appointment by Governor-in-Council/Privy Council as member of the Federal Transportation Appeals Tribunal, 9/03
• CRA – Independent Third Party Reviewer (Workplace).

• ADR Institute of Ontario and Canada
• ADR Institute Chartered Arbitrator/Mediator Designations Approval Committee
• Ontario French Lawyers Association (A.J.E.F.O.)
• Quebec National and International Commercial Arbitration Centre (Q.N.I.C.A.C.)
• American Arbitration Association (A.A.A.)
• Quebec Mediation and Arbitration Institute (I.M.A.Q.)
• Vancouver International Arbitration Centre (VanIAC)